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Customer Service - Where has it gone?
By: Larry Miller, President - Miller Management & Consulting Services, Inc. Is Customer Service becoming a lost art form in the Convenience Retailing Industry? Why we must get it right! This...
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61% OF 11,000 SURVEYED FEEL DOWNWARD TREND OF QUALITY CUSTOMER SERVICE
According to the following article excerpt that was featured today online in a publication titled "Service Untitled"; Customer Service Satisfaction has slipped since the first quarter of the year. I have included the release in its entirety...
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