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The Customers are Enraged! (From Service Untitled Blog 6.14.11)
The July issue of Consumer Reports stated there were 1.1 million complaints against North American businesses last year; up 10 percent from 2009. So why are so many people so dissatisfied with customer service? Jack Abelson, a retail industry...
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Don’t cut the customer service budget! (reprinted from Service Untitled Blog 3.30.11)
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