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Importance of Customer Listening
Great article I came across from a while back. I can't take credit for the article but the message is one I have preached for a long time! To listen to those that surround you day-in & day-out is easy! To listen to the people that really count,...

Chick-Fil-A - Excellent Customer Service
In the world of fast food, there has to be a special talent to prepare fast food and still be able to pass out a survey asking a customer to rate taste, speed, attentiveness, courteousness, and cleanliness. That sounds more like the upscale restaurant...


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