Customer Service - Where has it gone?
By: Larry Miller, President - Miller Management and Consulting Services, Inc. This is the thought that came to mind the other day as I stood in line at a local convenience store while waiting to be checked out by a cashier that had a phone...
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Thoughts On Leadership!
Ideas, thoughts, or experiences that have shaped my management thinking, core beliefs, and the good stuff I have learned from mentors, friends, and role models I admire!Listen and Learn is a great slogan, and my example...
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Customer Service - Where has it gone?
By: Larry Miller, President - Miller Management & Consulting Services, Inc.Is Customer Service becoming a lost art form in the Convenience Retailing Industry? Why we must get it right! This is the thought that...
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Making Hot Beverages a Destination for Customers
By Larry Miller, Miller Management & Consulting Services Inc.December 22, 2009 - Our industry is constantly changing, and customers' wants andneeds are changing at an amazing pace. What all operators must do is take good care...
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