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The Customers are Enraged! (From Service Untitled Blog 6.14.11)
The July issue of Consumer Reports stated there were 1.1 million complaints against North American businesses last year; up 10 percent from 2009. So why are so many people so dissatisfied with customer service? Jack Abelson, a retail industry...
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Thoughts On Leadership!
Ideas, thoughts, or experiences that have shaped my management thinking, core beliefs, and the good stuff I have learned from mentors, friends, and role models I admire! Listen and Learn is a great slogan, and my example...
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