The Customers are Enraged! (From Service Untitled Blog 6.14.11)
The July issue of Consumer Reports stated there were 1.1 million complaints against North American businesses last year; up 10 percent from 2009. So why are so many people so dissatisfied with customer service? Jack Abelson, a retail industry...
READ MORE

Don’t cut the customer service budget! (reprinted from Service Untitled Blog 3.30.11)
...
READ MORE

61% OF 11,000 SURVEYED FEEL DOWNWARD TREND OF QUALITY CUSTOMER SERVICE
According to the following article excerpt that was featured today online in a publication titled "Service Untitled"; Customer Service Satisfaction has slipped since the first quarter of the year. I have included the release in its entirety...
READ MORE

Customer Service - Where has it gone?
By: Larry Miller, President - Miller Management & Consulting Services, Inc. Is Customer Service becoming a lost art form in the Convenience Retailing Industry? Why we must get it right! This...
READ MORE